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Questions about a product or an existing order? Our team is here to help.
Sales & customer support
Accounts & admin
Hours
Mon–Fri, 9am–5pm UK time
Emails are answered mon–fri, 9am–5pm uk time. If your message is about an existing order, including the order number gets you a faster answer.
Already ordered and waiting on a parcel? Track your order — it usually has the answer. Delivery costs, timings and the returns process are set out on Delivery & Returns.